Privacy Policy

The Citizen Group (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website and interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

1. Information We Collect

We may collect limited personal information, including:

  • Name, email address, phone number, and organization details submitted through contact forms or inquiries

  • Information voluntarily provided in correspondence with us

  • Technical information such as IP address, browser type, and usage data collected through cookies or analytics tools

We do not collect sensitive personal information unless it is knowingly and expressly provided for a specific purpose.

2. How We Use Information

Information collected is used solely to:

  • Respond to inquiries and communicate with you

  • Provide advisory, policy, or consulting services

  • Improve website functionality and user experience

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade personal information.

3. Disclosure of Information

We may disclose personal information only:

  • With your consent

  • To trusted service providers who assist in operating our website or communications (subject to confidentiality obligations)

  • Where required by law or lawful authority

4. Cross-Border Considerations

As a Canada–U.S. advisory firm, personal information may be processed or stored in either jurisdiction. We take reasonable steps to ensure information is handled in accordance with applicable privacy laws, including Canadian and U.S. standards.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies or similar technologies to understand site usage and improve performance. You may adjust your browser settings to refuse cookies if you prefer.

7. Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Access and Corrections

You may request access to or correction of your personal information by contacting us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact

For questions or concerns regarding this Privacy Policy or our privacy practices, please contact:

The Citizen Group
privacy@thecitizengroup.ca
Canada / United States